Return and Cancellation Policy

In the unlikely event that you received a piece of jewellery that is damaged or has an error, please email us immediately and we will work right away on expediting an exchange, or a refund of your purchase.

Return Policy

Customers are able to return new, unused items fulfilled by MyNameNecklace within 60 days of the delivery date. Please note that on all returned orders of personalised items there is a 30% restocking fee

Cancellation Policy 

Once your order has been submitted we are immediately beginning the process of production of your personalized items. If you would like to cancel your purchase, the restocking fee is 30% of the total amount of the item.

To cancel your order, please Contact our Customer Service Representatives

Cancellations will be processed on the day we receive your cancellation request. It may take up to 6 weeks for the refund to return to the account you used to purchase your items.

MyNameNecklace reserves the right to make any amendments to this policy at any time. Notification of any changes will be published on this page. If you have any inquiries regarding cancellations or any of our other policies please Contact our Customer Service Representatives.