Treat Yourself

Return and Cancellation Policy

In the unlikely event that you received a piece of jewellery that is damaged or has an error, please email us immediately and we will work right away on expediting an exchange, or a refund of your purchase.

Return Policy

Customers are able to return new, unused items fulfilled by MyNameNecklace within 100 days of the delivery date. Please note that on all returned orders of personalised items there is a 30% restocking fee

Cancellation Policy 

Customers can cancel their purchases. Please note that cancellations made after 12 hours from the order date are subject to a 30% restocking fee

MyNameNecklace reserves the right to make any amendments to this policy at any time. Notifications of any changes will be published on this page. If you have any inquiries regarding this or any of our other policies, please Contact our Customer Service Representatives.