Customer Care and Help Center | MyNameNecklace IE

COVID-19

Due to the current situation with the Coronavirus (COVID-19), will I receive my order on time?

Business is up and running as usual here at MyNameNecklace. As for now, and until further update, all orders should arrive on time as mentioned on the estimated delivery date.

For extra precautions, we added two extra days to the estimated delivery date.

We are tracking all parcels and in touch with all the courier companies to make sure all is running smoothly.

How does our company make sure all of our jewellery are in a safe and healthy environment?

The health and safety of our customers and employees is paramount to everything we do. As such, all of our offices and factories are being cleaned and disinfected on a regular basis.

All of our employees have been sanitized prior to any contact with the jewellery. Each jewelry is carefully cleaned, disinfected, and polished before it is packed and shipped.

We are closely monitoring this developing situation and making adjustments as necessary to ensure a sterile and safe work environment.

SHIPPING AND DELIVERY

Do You Ship Worldwide?

Yes, We Ship Worldwide. Please click here to see the full list

Available Shipping Methods

PRIVACY AND SECURITY

Terms and Conditions

Secure Shopping

MY ORDER

How Do I Track My Order?

Changing Your Address

If you would like to change your address before your order is shipped, please contact us and we will update the address in our files accordingly.

Changing an Order After Placing it

During this busy season, all changes will incur a 30% restocking fee in addition to the cost of upgrading your shipping method to our express shipping, to ensure that your order will arrive on time for Christmas.
We recommend not to make changes if you need your order for Christmas. If you're not in a hurry to receive your order by Christmas, we are happy to make changes for free, and it will be shipped out to you after Christmas. Feel free to contact our customer care department!

Cancelling an Order

Order Shipped to Incorrect Address

If the address provided is wrong, a new item can be sent with a 30% Restocking Fee or you may contact the local post office for the option of rerouting the package to the correct address.

PAYMENT

How Do I Find My Purchase on my billing Statement?

You can find us next to the purchase amount under the name “Jewellery Website / MyNameNecklace”.

Available Payment Methods

My Promotional Code Doesn’t Work. What Should I Do?

If your promotional code does not work, please contact customer care to resolve the issue.

Why am I unable to use more than 1 promotional coupon code?

Please note that only 1 promotional coupon / code / voucher can be used per purchase.

What should I do if I receive a ‘Payment didn’t go through’ message?

If you receive a message that your payment did not go through, please check your billing information and make sure it is accurate.
If all details are correct, please try to pay via PayPal. You don’t have to be a registered member of PayPal to use their services.
You can also use a different credit card or trying again a few hours later to proceed with the payment process.

RETURN AND REFUNDS

Return and Refund Policy

Chain Size Incorrect

If you were sent the wrong chain length by mistake, we will gladly send you a new chain which can easily replaced with a set of pliers.
If you ordered the wrong chain length, a new chain can be purchased. Customer Care will be more than happy to provide you the information on how to order a new chain.

Ring Size Incorrect

If you find that your ring size is incorrect, we will gladly offer a resizing up to one size for free! Please contact customer care and send us your ring back for a resize.

I received a damaged item

If you receive a damaged item, please contact Customer Care with a picture of the damaged item so that we can examine the issues and prevent further occurrences.
Once the picture is received, we will work to find a suitable solution for you.

Not Satisfied with Your Purchase

If you are not satisfied with your purchase, please contact customer care and send us a picture.
Also, please read our Return and Cancellation Policy.

Mistake Made in Order

If the mistake was made, please send us an email with all the details along with a picture of your order.
This will allow us to understand what happened and prevent this mistake from happening in the future.

Warranty Conditions

All Silver, Gold Plated and Rose Gold Plated items are automatically covered with a 6 month period. Any damage during this time will be covered. Gold and Diamond items have a warranty of 1 year, which can be purchased when you select your item. Any damage that occurs during this year will be covered.

HELPFUL INFORMATION

How Do I Place an Order?

Placing an order is super easy!
1) Select the personalized item you like and fill out the info box on the right with all the required details, including chain length/ring size.
2) Once you are done adding all the details, click the “Add to Cart” button.
3) Once done selecting your items, click on “My Cart” to view your order.
4) Select your desired Shipping Method.
5) Click “Proceed to Checkout” button and finish your purchase on the secured page.
6) Once your purchase is complete, you will receive a confirmation email, so be on the lookout!

Preview Your Necklace

Sizing Guides

Chain Collection

How Do I Track My Order?